Frequently Asked Questions
Everything you need to know about shopping with Steps New York.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain items, such as jewelry and final sale products, are non-returnable.
Do you offer international shipping?
Currently, Steps New York ships exclusively within the United States. We are working on expanding our reach to international fashion lovers in the near future.
How do I know which size to order?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within one hour of placement by contacting our customer support team.