Returns & Exchanges
At Steps New York, we want you to love your purchase; however, if you are not completely satisfied, you can return your items within 30 days of the delivery date for a refund or store credit. Please ensure all items are unworn, unwashed, and have the original tags attached to be eligible for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place your items in the original packaging and include the provided packing slip to ensure faster processing.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing